Ripple Impact

• Stepped in as interim Director of Customer Success & Operations to provide leadership and stability during a transitional period and successfully maintained seamless operations until a permanent hire was in place.
• Formalized the organization's core values, ensuring alignment with strategic goals and company culture.
• Provided mentorship and management to direct reports, fostering growth and operational efficiency.
• Instituted end-of-year goal-setting processes to drive performance and accountability.

TEAL CASE STUDY

When I joined Ripple Impact as Interim Director of Operations and Customer Success, several team members, including my direct reports, were experiencing burnout and no longer felt connected to the purpose of their work. I created regular check-ins where people could speak openly, feel heard, and bring their full selves into the conversation. Together we co-designed supportive, sustainable ways of working that gave the team autonomy to adjust workflows, experiment with improvements, and create the conditions they needed to thrive. The team became re-engaged, creative, and energized, and they shared that they were excited about work again for the first time in a long time.